Last week, I wrapped up facilitating a three-part series on the fundamentals of communication. By “fundamentals,” I don’t mean "the things we were supposed to learn in school". I mean the behaviors, mindsets, and small rules that shape how we show up with one another. I watched the cohort move through moments that left them deep in thought, moments of some tender shifts and new reflections, as well as moments of deep and tears-in-the-eyes laughter 🥲, which reminded us all t

Years ago, I was facilitating new hire orientation — full of pride as I spoke about our company values and our patients. The values were everywhere: on the walls, in the decks, in our annual report, and yes - embedded into our performance ratings. During a break, a new hire came up to me and said quietly, “I don’t know why companies make such a big deal about these values. They all sound nice and very similar - and every place ends up feeling the same and dysfunctional.” His

When was the last time you ran an update on your belief operating system? Chances are, you review and update your socks, wardrobe or your...